Abuse has always been a problem on Twitter, and the toxicity of the platform has been a source of controversy and blame almost since its inception.
But Twitter has been working hard to solve this problem.After years of seemingly limited action, in the past 12 months, Twitter has introduced a series of new control options, including Reply control Limit unwelcome commenters, warning Potentially harmful and/or offensive responses, with Safe mode one ofAlert users when their tweets receive negative attention.
In general, these new features may have a big impact-and Twitter has not yet been completed. This week, Twitter previewed more new control options. When your tweets become the focus of abuse, these options can help users avoid negative interactions and the mental stress that comes with them.
First of all, Twitter is developing a new “Filter” and “Restrict” options, such as Twitter notes, Designed to help users exclude potentially harmful content—and the people who created it—from their responses.
As you can see here, the new option will enable you to automatically filter out replies that contain potentially offensive remarks or replies from users who have repeatedly tweeted you but you have never participated. You can also prevent these same accounts from replying to your tweets in the future.
But more importantly, the filter option also means that any replies you choose to hide will not be visible to others in the app, except for the person who tweeted, which is similar to Facebook’s “hide” option to post comments.
This is a major change in methodology. So far, Twitter has allowed users to hide content in their views in the app, but others can still see it. Filter controls will improve the ability of individual users to completely hide such comments-which makes sense because they are replies to your tweets. But you can also imagine that it may be abused by politicians or brands who want to shut down negative mentions.
On Twitter, this may be a more important consideration. The application’s real-time invitation response and interaction, in some cases, challenge what people say, especially around popular or newsworthy issues. If people can close the discussion, it may have its potential impact-but then again, the original tweet still exists for reference, and in theory users can still cite any tweet they want.
In fact, since the reply control already exists in the application, this may not be a great extension. It is likely to free users from some trolls and mobs hidden in their replies, which can increase the overall engagement of the application.
In addition, Twitter has also developed a new “Head up” alert prompt, Which warns users of possible disagreements in the comment section before they sneak in.
This can prevent you from accidentally entering the quagmire of toxicity and becoming the focus of abuse unknowingly. As you can see in the second screenshot, the prompt also calls on users to be more considerate in their tweets.
I don’t doubt that this will have a significant impact on user behavior, but it at least helps to prompt more consideration in the process.
Twitter is also developing new ‘Word filter‘, this is its existing extension Keyword blocking tool, And will rely on Twitter’s automatic detection system to filter out more potentially offensive comments.
As you can see here, this option will include a separate toggle to automatically filter hate speech, spam, and profanity based on Twitter’s system detection, thereby providing another way to limit unnecessary exposure in the application.
These seem to be useful supplements, although there is always concern that people will use these tools essentially as blindfolds to shield anything they don’t want to deal with, which may limit useful discourse and important points, if this brings more to people Good in-app experience, why can’t they do this?
Of course, the ideal situation is to have an enlightened and intelligent debate on all issues, and people are civilized and respected at all times. But this is Twitter, and this will never happen. Therefore, providing more control options may be the best way forward, and it is great to see Twitter taking more steps to address these key factors.